Double check that you are using the correct username and password. Your username should be unique and contain no special characters. Your password should be at least eight characters, 1 capital letter and one special character.
If this does not work, you can reset your password here.
Please check your spam folder if you do not receive the password reset email.
We suggest reaching out to your financial institution to gain more information and try the following troubleshooting steps.
When logging back into your course, it will ask if you want to resume where you left off. Select yes if you would like to start where you left off.
The course automatically tracks your progress. For progress tracking to work, you’re required to have an uninterrupted internet connection. If your internet connection is interrupted at any point, it will stop tracking your progress. We cannot move users forward within the course; you will have to work through the material again.
The Standard is required for employment and takes roughly 5 hours to complete.
The Expert course is not required and takes roughly 20 hours to complete. This course goes much deeper into a variety of topics.
To find your courses click the Dashboard tab at the top right. You will then see all of the courses that you are currently enrolled in.
Courses are offered in both English and French. You can toggle through languages by clicking the Down button beside your profile and selecting (EN) for English and (FR) for French.
Please email customer support at firstname.lastname@example.org, and we will update your account free of charge!
If the site or a page isn’t loading, hit the Refresh button in your browser. If that doesn’t do the trick, try some of these suggestions:
It’s best to use a laptop or desktop to avoid course loading errors. If all of these options fail, please email email@example.com.
When this happens, chances are you are eager to get this done, but some slides are interactive and require a little bit more attention.
First, take your cursor and hover over the slide any pictures or videos that appear. After the slide is complete, you may have to click on those to access additional content. Once you have watched the videos or looked at the pictures, you will be able to advance.
This is your browser’s way of telling you that it needs a break, go ahead and help it out by clearing out your cache and logging back into your account.
You can email support at firstname.lastname@example.org, and please allow 24 – 48 hours for a response.
The Standard is the mandatory required for employment and takes roughly 5 hours to complete.
The Expert course is Not required and takes roughly 15-20 hours to complete. This course goes much deeper into a variety of topics and consists of 10 lessons.